Frequently Asked Questions

For inquiries or assistance, kindly utilize the "Contact Us" option available in the upper left menu or follow this link:

Ordering Process:

  • Can I make changes to my order after it's placed?
    • Certainly. Please communicate any modification requests via email within 8 hours of placing your order.
  • Is it possible to cancel my order?
    • Yes, provided it has not been shipped yet. Please reach out to us using the contact details provided at the top of this page, and we will gladly assist you.

Shipping and Delivery:

Customization and Personalization:

    • Do you offer custom sizes?
      • Absolutely. Kindly contact us using the information available at the top of this page to discuss your specific requirements.
    • Can I request modifications to a dress design?
      • Yes, depending on your request. We are happy to assist you; please get in touch with us.
    • Is it possible to choose different colors or fabrics?
      • Yes, we can provide samples for your consideration. Please let us know your preferences.

    Returns and Exchanges:

    Care and Maintenance:

    • How should I care for my handmade dress?
      • All our fabrics are pre-washed to prevent shrinkage. For items with vintage lace, we recommend hand washing and line drying. Please use a warm iron to remove any wrinkles.

    Sizing Information:

    • How do I determine my size?
      • Detailed sizing information is available in the product description.
    • What if the dress doesn't fit properly?
      • Alterations can be requested, or you may return unused items within 10 days for a refund.

    Customer Support:

    • How can I contact customer support?
      • Contact details are provided at the top of this page for your convenience.
    • What is the typical response time for inquiries?
      • Our standard response time is within 24 business hours.
    • Do you offer live chat or phone support?
      • Currently, live chat or phone support is not available.